Privacy Policy

Introduction

SME ADVANTAGE LLC ("we," "us," or "our") operates smeadvantage.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.

Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the Site.

Information We Collect

We may collect several types of information from and about users of our Site, including:

Personal Information

Personal information that you provide to us, such as:

• Name and contact information (email address, phone number, business address)
• Business information (company name, industry, business type)
• Account credentials (username, password)
• Payment and billing information
• Communications with us (support tickets, emails, chat messages)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third parties, such as:

• GoHighLevel platform data (as our underlying technology provider)
• Payment processors
• Analytics providers
• Marketing partners

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To create and manage your account, process transactions, and deliver the SME Advantage platform services
• Communication: To send you service-related notifications, respond to inquiries, and provide customer support
• Improvement: To understand how users interact with our Site and services, and to improve functionality and user experience
• Marketing: To send promotional materials, newsletters, and other marketing communications (you may opt out at any time)
• Security: To protect against unauthorized access, fraud, and other malicious activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., GoHighLevel, payment processors, hosting providers, analytics services)
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, safety, or the rights of others
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications via the link in our emails or by contacting us
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at info@smeadvantage.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by SME ADVANTAGE LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: info@smeadvantage.com
• Company: SME ADVANTAGE LLC
• Address: Delaware, USA